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Refund, Return, and Cancellation Policy

Last Updated: January 1, 2025

At Nau Choice, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to assist you. Please read through our Refund, Return, and Cancellation Policy below for all relevant information.

 

1. Refunds and Returns

Due to the customized nature of our products, we handle refunds and returns based on specific circumstances. Please carefully review our policy:

Damaged or Defective Items

If your order arrives damaged or defective, we will gladly offer a full refund or send you a replacement, depending on your preference. Please follow these steps:

  • Contact us within 7 days of receiving your order at Info@nauchoice.com.

  • Include clear photos of the damaged or defective product along with your order number.

  • We will review the issue and process your refund or replacement as soon as possible.

Wrong Item Received

If you receive an incorrect item (such as a wrong design or size), please notify us within 7 days of receiving your order at Info@nauchoice.com. We will correct the issue by either sending you the correct item or processing a full refund.

Non-Returnable Items

Because our products are customized, we do not accept returns on items unless they are damaged, defective, or incorrect. This includes apparel, accessories, and other custom merchandise. Please review your order carefully before completing the purchase to ensure it is correct.

2. Cancellations

Orders can only be canceled within a limited time frame. If you wish to cancel your order:

  • You must contact us within 1 hour of placing the order by emailing Info@nauchoice.com.

  • If your order has already been processed or shipped, it will not be possible to cancel it.

Once an order has been printed and shipped, it cannot be canceled. In this case, you can follow our standard return and refund procedures for damaged, defective, or incorrect items.

 

3. Exchanges

We do not offer exchanges for incorrect size or design due to the custom nature of our products. If you ordered the wrong size or design, please follow our return policy for damaged or incorrect items. You may then place a new order for the correct item.

 

4. Shipping Costs

  • Return Shipping Costs: If your order is defective or incorrect, we will cover the cost of return shipping.

  • Refund Shipping Costs: If you qualify for a refund due to a mistake on our part, we will refund the total order amount, including shipping costs.

  • Non-Refundable Shipping: If you are returning an item for reasons other than damage, defect, or error, you will be responsible for the return shipping cost.

5. How to Request a Refund, Return, or Cancellation

To request a refund, return, or cancellation, please follow these steps:

  1. Email Us at Info@nauchoice.com within the applicable time frame.

  2. Provide your order number, a description of the issue, and any relevant photos (for damaged or defective items).

  3. We will review your request and follow up with you regarding the next steps.

 

6. Refund Process

Once we receive your returned item (if applicable), we will issue your refund to the original payment method within 7-10 business days. Please note that depending on your payment provider (e.g., credit card or PayPal), it may take additional time for the refund to appear in your account.

 

7. Changes to This Policy

We reserve the right to update or modify this Refund, Return, and Cancellation Policy at any time. Any changes will be posted on this page along with the updated "Last Updated" date. We encourage you to review this page periodically for the latest information.

 

8. Contact Us

If you have any questions or concerns regarding our Refund, Return, and Cancellation Policy, please don’t hesitate to contact us at:

Nau Choice
Email: Info@nauchoice.com
Website: https://www.nauchoice.com

 

Important Notes:

  • Last Updated Date: January 1, 2025

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